Contact & Support
We're here to help! Get in touch with our support team for assistance with bookings, refunds, or any questions.
Contact Information
Office Location
Baku, Azerbaijan
Serving patients worldwide seeking medical care in Azerbaijan
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
All times in Azerbaijan Time (UTC+4)
How We Can Help
Booking & Appointments
- • Help with booking appointments
- • Questions about treatment offers
- • Rescheduling assistance
- • Doctor recommendations
Payments & Refunds
- • Payment processing issues
- • Refund requests and status
- • Invoice and receipt questions
- • Pricing clarifications
Account & Technical
- • Login or password issues
- • Account settings and preferences
- • Technical difficulties
- • Platform navigation help
Medical Services
- • Questions about procedures
- • Doctor qualifications and credentials
- • Clinic information
- • Travel and logistics support
Disputes & Complaints
- • Service quality concerns
- • Provider disputes
- • Complaint escalation
- • Mediation assistance
Expected Response Times
24-48h
Email Inquiries
Standard response time for email support
Same Day
Urgent Issues
Priority response for urgent matters
3-5 Days
Refund Reviews
Processing time for refund requests